What do I do if my item(s) arrives damaged?
If your item arrives damaged, please email us a photo at [email protected]. We’ll assist you promptly and arrange for a replacement. Reach out today for quick support and resolution!
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Return & Replacement
Musashi's return guidelines are designed to support you if there’s an issue with your order. Learn more here!
What do I do if I receive the wrong item in my order?
If you receive the wrong item in your order, please let us know! Simply email us at [email protected] with details of the incorrect item. We’re here to help and will arrange a replacement quickly!
Policy on Return Requests
The cornerstone of our returns policy is the refusal to accept returns based on a change of mind or an order placed in error. While we understand that circumstances can change and mistakes can happen, this policy is not arbitrary. It is, rather, root
My order was marked delivered but it’s not here.
If your order is marked as delivered but you can't find it, check the tracking info to see who accepted it. Also, check your spam folder for updates. For help, contact the carrier or email us at [email protected].